FAQs

Q: What are the accepted forms of payment?

Paying with PayPal
PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at heyfair.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1. With PayPal, you can send payment quickly and securely on-line.
2. Through PayPal, you can pay with credit card, debit card, or bank account balance.
3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.

Advantages with using Paypal:
1. Your payment status can be traced via your PayPal account.
2. PayPal doesn't require you to use your credit card online. Instead, you can transfer directly from your bank account. 
3. PayPal will protect your personal details if you choose to pay by credit card.

Paying with Western Union
Western Union is also acceptable. Please email us for bank details if you choose this payment method. Please note that we offer an additional discount for Western Union payment.

Please note that payment by cash, cheque, money orders, government subsidized program card, gift card, personal check or store charge account is unavailable.

Q: Do you accept international orders?
A: Yes, we accept orders from all the parts of world.

Q: Is my payment to heyfair Secure?
A: All Payments are done online through the 100% secured. Heyfair.com has created a secure transaction environment. We use Secure Sockets Layer (SSL) technology - Our On-line Ordering system is the industry standard for encryption technology-to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.heyfair.com Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

Q: How do I order on heyfair.com?
A: Ordering on heyfair.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

Q: Why am I getting an error when I try to pay with my credit card?
A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

Q: What would happen if my order did not go through but my credit card charged?
A: If you did not receive an order confirmation number at the end of the transaction, your order was not completed. Heyfair will reserve funds for purchases from credit cards. These reserved funds will appear back on to your credit card within 24-48 hours. All successful orders that receive an order confirmation number will be billed the charged amount when the item is shipped from our warehouse.

Q: What can I do, if I cannot place an order successfully online?
A: If you come across this problem, please try following steps: 1st, Please clear the cookies, restart the browser, turn off Firewall and then try again. 2nd, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. 3rd, if the above steps don't figure out your problem, you can either send us emails.

Q: Can I cancel my order?
A: Cancellation of an order must be requested before the order has been dispatched. Because we process all orders as quickly as possible within one day after receive your order payment, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return Policy.

Q: How can I cancel my order?
A: Please contact our Customer Service Team via email within 6 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.

Q: How can I track my order?
A: You can check the status of your order at any time by going directly to the Order Status section on www.heyfair.com. Please note that you will need your order number and e-mail address in order to use this feature. With the tracking number, you can track your order status on carrier's website, if you cannot see records on the site right away, please try to see records later, because sometimes the carrier input the shipping information slowly, however, we guarantee that the shipment been on the way when you got tracking number from us.  (Few carriers does not provide online tracking service) 

Q: What should I do if my order never arrived?
A: After payment is received it will go through a 1-5 business days processing period which starts the following business day. Once the Processing Phase is complete, please allow 10-20 business days for arrival of merchandise. If you don't receive it within the agreed time, please contact your local post office to check whether your parcel is being held there. If not, please contact us as soon as possible, and we will help you further.

Payment is traceable. You can trace the status of your payment using your PayPal account.
Payment does not require you to use your credit card online (you can transfer directly from your bank account). Heyfair.com doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.